Service engineering

Zeheng has an industry-leading service system and the largest after-sales support team in the industry, providing customers with professional engineering services of "pre-sales planning - detailed design - design and manufacturing - installation and commissioning - acceptance and delivery - after-sales service", delivered with high-quality experience Zeheng brand power.
We also conduct on-site return visits by classifying customers with different years of experience, and have a spare parts service warehouse that reserves more than 10,000 different types of spare parts. Under the unified dispatch of the national service center, local service centers provide a 48-hour service commitment.

Pre-sales planning

Customer research

Demand analysis

Program design

Anti-counterfeiting verification

Detailed design

Drawing breakdown

Interface docking

Software Requirements

Implementation plan

Design and manufacturing

Software development

software test

Equipment manufacturing

Factory test

Installation and debugging

Execute entry

Device installation

Software deployment

System joint debugging

Pre-sales planning

Customer research

Demand analysis

Program design

Anti-authenticity verification

Acceptance and delivery

Run tests

Personnel training

Delivery and acceptance

Shipping insurance

After-sales service

7*24 workstation

Customized return visit

Technical Support

System maintenance

Make contribution to improve the utilization rate of production capacity

Tailored to the uniqueness of each customer, our full cycle service will also provide customized support and assistance to users, including professional spare parts, equipment maintenance, modification, and upgrade services.
Zeheng combines long-term technical experience with advanced and mature concepts to meet the customers’ production targets in an all-round way and make contribution to improve the utilization rate of production capacity.

If you want to know more about our spare parts services
You can contact the service email:SERVICE@ZEHENG.COM

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Operational services

Parts and components
Spare parts and consumable parts
Parts and components

Operational services
Upgrading of plant and equipment

Upgrading of equipment and system
Rebuilding, transformation and renovation
Upgrading and improvement of automation and production process
Guidance service and quality control

Upgrading of
plant and equipment
Operation and maintenance services

On-site service, optimization, training
Consultation for process performance improvement
Maintenance outsourcing contract

Operation and
maintenance services
Monitoring of operation process

Online diagnose and monitoring of process
Improvement of process and product quality
Prevention of equipment from unplanned downtime
Optimization of spare parts inventory

Monitoring of
operation process

Service Guidelines

The equipment is unvoiced, but the service is voiced; the delivery of each project is just the starting point, and the service will never end.
Specialized in coating for 22 years, Zeheng has been building and improving the hard power of the products continuously, while the “service” has been playing an important role. We adhere to the customer orientation, establish our own after-sales service standard system characterized by “five excellent services and six diligent standards”, in order to provide users with timely, stable, and high-quality after-sales service, enhance the satisfaction in the whole life cycle, and iterate continuously to enable the customers to carry out coating production in a higher quality.

After-sales service characterized by “5 excellent services and 6 diligent standards”

From the beginning of 2019 to the middle of 2022, Zeheng after-sales service team has completed more than 10,213 tracking services, and the timely closure rate of maintenance in 2021 reached 94%. Zeheng provides the service covering 25 provinces and more than 93 cities.

10213times

Complete tracking service
25province

Nationwide coverage service
94%

Timely closure
rate for repairs
93city

city layout

Excellent installation

Excellent installation

According to the final scheme determined with the customer, we arrange the professional project manager to track and promote the project progress one by one, and make checks of the parts required for the equipment at all levels from purchase to assembly. After completing testing and assembling, the equipment will be delivered to the customer’s site, and the on-site engineer will be arranged to install and debug the equipment at the site.
Excellent debugging

Excellent debugging

After the installation is completed, the engineer team will test and debug the equipment system in full scenario, multiple angles, and deep level to guarantee that the project shall meet the specification. According to the prepared scheme, the engineer team will go through the debugging procedure of “first hardware and then software, first overall and then local” with various tools such as advanced log recording and simulator, to ensure the end-to-end connection and the stable and continuous operation of the coating equipment system, which shall reach the time as specified.
Excellent verification

Excellent verification

Ensure the efficiency and performance of the equipment, provide the written engineering operation manual and related technical files according to the requirements of the archives department, and assist users in establishing the system operation management record files, technical procedures and operating procedures and operation registration system.
Excellent training

Excellent training

Hand over the full set of process operation to the customer, and train the equipment operators systematically, so that the customer personnel can operate the production while clearing the simple fault independently; and ensure that the relevant personnel can operate the equipment independently upon the handover.
Excellent warranty

Excellent warranty

With special after-sales service centers, quick-response warehouses of vulnerable and consumable products, and professional after-sales service personnel, we strictly perform after-sales service tasks, and provide users with lifelong service for equipment and related processing technology. In addition, we also establish detailed files for all cooperation customers, in order to provide the long-term tracking services; furthermore, we will dispatch engineers to visit the factory on a regular or irregular basis, ask about the service of the equipment, and provide on-site services.

Safety * carefulness = The service assuring the customers

Safety * carefulness = The service assuring the customers

Standardize and manage the installation quality meticulously, abide by the unified deployment made by the headquarters, implement the requirements of the headquarters and the Company for installation quality resolutely, so as to assure the customers with safety and carefulness;
Quality * Perseverance = The service comforting the customers

Quality * Perseverance = The service comforting the customers

Persist in the high quality standard for after-sales service, implement the unified service process, unified auxiliary material standard, and unified service image, and pay attention to the cultivation of the specialized and versatile after-sales service engineers to achieve seamless connection with after-sales service, so as to comforting the customers with quality and perseverance;
Efficiency * Ingenuity = The service satisfying the customers

Efficiency * Ingenuity = The service satisfying the customers

Focus on efficient and convenient after-sales service, return the service evaluation right to the user, improve the user experience comprehensively, pay attention to every detail and escort every journey with efficient information management system and a rigorous and dedicated perspective, so as to satisfy the customers with efficiency and ingenuity;

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Excellent installation

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Excellent verification

Excellent training

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